Order FAQs

Online orders

How long will my order take to process? We aim to dispatch UK orders placed before 9am, Monday through Friday, on the same day. However, standard orders may require 3-5 working days for processing. Some products, including hampers, allow you to select your preferred delivery date at checkout. We will make every reasonable effort to dispatch UK orders to ensure delivery in accordance with the selected date.

For international orders, orders will be sent via Fedex Standard or Fedex Priority shipping in accordance with what option you select at checkout. Delivery times range from 3-5 working days. Please note that international orders will be subject to processing by local customes authorities. The time in which customs authorities process shipments is outside of our control so please take this into consideration when completing your order.

Dispatch of orders including bakery items may experience delays beyond our control.

If you have any special delivery requirements, please contact us and we will do our best to try and accommodate your needs.

When do additional charges apply?

Orders shipped to territories outside of the UK may be liable for customs duties and import taxes upon arrival. These charges are determined by the customs authority and are payable by you, and not us. We suggest contacting your local customs office if you are unsure of the taxes and customs fees that will be applied. If import taxes and duties are not paid on arrival and the shipment is refused by the receiving authority, the shipment will not be returned to us but destroyed. We are not responsible in any way and a refund will not be issued.

How long do customs take to process my order?

Time varies but generally we are seeing that many international parcels are taking around 30 days to be processed by customs authorities. We have no control over this process, nor the conditions in which products are stored once they have left our premises, so please keep this in mind when placing orders for perishable items or goods with a short 'use by' date.

What products are available for international delivery?

Each territory that we ship to outside of the UK has different import restrictions, so unfortunately we cannot ship all of our products worldwide. Please consult the customs regulations in your country/region before ordering to check whether any restrictions apply, particularly in regard to alcohol (including hampers containing alcohol), animal food products, and spices. If a customs authority rejects your order, it will not be returned to us but destroyed. We are not responsible in any way and a refund will not be issued.

Please see below for an indicative list of territories and their restrictions (although please note, this is subject to change):

Territory	Restrictions
Austria	All dairy products
Bangladesh	All food and alcohol
Belgium	All perishable and non-perishable food
Canada	Personal shipments of alcohol. Food containing partially hydrogenated oils and gift baskets containing meat
China	Meat and offal. Vegetables
Czech Republic	Gelatine. Tuna. Foodstuffs (containing products of animal origin)
Denmark	All perishable food
Egypt	Honey
France	Fruit. Vegetables
Germany	All meat and milk products
Gibraltar	Flours and meals of animal origin
Hungary	Food and non-perishable (food-related products)
India	Food shipments with a shelf life of less than 60% or 3 months, whichever is less
Jamaica	All perishable food
Kuwait	Alcohol. Dried Beef. Pork meat and fat
Luxembourg	All perishable food
Macedonia	All perishable food
Monaco	Fruit. Vegetables
New Zealand	Eggs/foods containing egg products. Perishable food items (incl. sweets, snacks & pickles)
Portugal	All perishable food
Spain	All perishable food. Beverages - including alcohol
Sweden	All perishable food
Ukraine	All perishable food
Vietnam	Eggs

What are the delivery costs?

Our indicative delivery costs are set out below, but please note these are subject to change. Accurate delivery costs will be provided during the checkout process.

Standard delivery on orders to Mainland UK are sent via DPD at a flat rate of £5.95.
Next-day delivery on orders to Mainland UK are sent via DPD at a flat rate of £8.95. Orders must be placed by 9am for next-day delivery.
Our Meal Kits and Banana Bread are sent via DPD at a flat rate of £5.00.
Our Brownie Boxes are sent via DPD at a flat rate of £3.50.
Shipping costs for orders to Northern Island, the British Isles and remote parts of Scotland will be quoted at check out and are sent via DPD.
Shipping costs for international orders will be quoted at check out and are sent via FedEx International.

When are Meal Kits, Banana Bread and Brownie Boxes dispatched?

Meal kits, Banana Bread and Brownie Boxes will be delivered on the selected Friday as specified by you during the checkout process. Someone will need to be available at the delivery address at the delivery time to receive the order. Due to the perishable nature of the items, our courier is unable to make additional delivery attempts. In the event of non-receipt, the perishable items will be subject to disposal.

Are there age restrictions on ordering alcohol?

Yes. You need to be over the age of 18 to order alcohol in the UK. Please note that some of our hampers contain alcohol so please check the contents before placing your order.